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Upon the completion of commissioning of your Andover Building Automation System and Security System, we begin the process of supporting our customer’s warranty and service needs. Our service department is structured to combine rapid response with the highest level of technical competence in the industry. Service calls to our toll free service number (800-456-7782) are answered by technical personnel with a combined 40 years of Andover and overall controls experience. Our first step in addressing any problem is to immediately contact your system via modem to troubleshoot and determine a course of action to solve the problem. This allows us to solve most problems within minutes of your phone call. If the problem cannot be fixed remotely, we will dispatch technicians to your site to make the required hardware repairs. Even if your problem is after hours or on the weekend, Tri-M maintains an on-call rotation 24x7 to handle any emergency you may have with your facility.
So why buy service? You’ve made a significant investment in your Building Automation System, which has a major impact on your overall operating costs. The operating costs that are impacted include your internal maintenance personnel (time spent operating and maintaining the system), time spent addressing tenant concerns, energy costs, and labor/parts costs to repair any system breakdowns. If the system is either not regularly maintained, or problems are not identified swiftly when a part of the system breaks, this will lead to a snowball effect of the system operating in an inefficient manner as well as the potential reduction of the system life. This in turn leads to higher operating costs in the form of dealing with tenant complaints, higher repair costs (due to small problems evolving into large problems), wasted energy, and potentially replacement of a system prematurely that you spent a significant amount of money to install in the first place. It is clear that a well maintained system provides the best long-term value in reducing complaints, energy costs, and repair costs, while allowing the system to reach it’s maximum potential lifespan.
In order to give our customer’s maximum flexibility in choosing their approach to maintenance services, we offer a wide variety of options which are summarized below:
Preventative Maintenance Service | Full Hardware Service | Software Service
System Additions | Time and Material Service | Training | Non-Andover Systems Service
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Preventative Maintenance Service
This is a labor-only service to provide anywhere from 2 to 4 visits annually (custom tailored to your needs) to test all inputs and outputs in the system, replace controller backup batteries, and backup of your front end computer(s). This test ensures that on an annual basis, your entire system has been thoroughly checked and is in good working order, and that we have current backups of all system software. We will provide a report of our findings, as well as a list of any parts found to be defective. You can elect to either have us do the repairs on a time and material basis or handle them with your in-house personnel.
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Full Hardware Service
This service provides comprehensive hardware service for your system. This includes full repair coverage for your system (parts and labor), in addition to the preventative maintenance service described above. This service provides you with total coverage for any system breakdowns, and provides you with the maximum coverage and convenience in dealing with any system breakdowns. This service can be purchased as either 8am-5pm Monday-Friday coverage, or 24x7 coverage.
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Software Service
Many customers also wish to rely on our outstanding technical support for software services. These services include all software changes, graphics changes, controller software backups, controller reloads (after memory loss), and any type of general operational support (such as setpoint and schedule changes). This service can be offered during normal business hours and nights and weekends.
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System Additions
Our service department is also capable of providing small system additions to your Andover Controls system. This is full turnkey support – design, installation, programming, front end graphics, startup, and warranty. This allows us to most efficiently and cost effectively offer small additions to our customer’s systems, with the most rapid response.
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Time and Material Service
We also offer any of the services listed above on an as-needed basis. Customers who opt for this approach will be charged at our standard service hourly rates, and standard material prices.
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Training
We offer a wide array of standard and customized training for our customers. This ranges from operator training on the operator workstation, system troubleshooting, programming, and system hardware. All training can be performed in our Kennett Square training facility, which is equipped to provide your personnel with hands-on simulations where they can see and feel what is being taught.
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Non-Andover Systems Service
Tri-M can provide service on many of today’s facility automation systems, and can provide you with an evaluation of your current system. Call or email us for a no obligation visit to assess your existing facility automation system. |
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